DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Couple sat dreaming in an empty home

Moving into an empty home

If you are moving into a previously vacant Cottsway property, there are certain standards you can expect from us.

Before you move in, we will do all the essential repairs that we believe are necessary to ensure your home is in a safe, secure, clean and habitable condition.

It is important that you are aware that there may be some non-urgent repairs that need to be completed after you have moved in. We will:

  • let you know what the timescales are for these repairs;
  • inform you of target dates for major works, such as bathroom and kitchen replacements.

Before you move in:

  • Electrics, gas, structure
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    We will:

    • Carry out electrical and gas safety checks and any repairs needed. You will be given the necessary compliance test certificates.
    • Check for any structural defects or damp and the condition of any asbestos in the building, with remedial work where needed.
  • Kitchen
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    We will:

    • Inspect the kitchen to ensure it is in a sound and hygienic condition.
    • Provide spaces for your cooker, refrigerator and washing machine (unless a communal laundry room is provided). We will also provide a connection point for your cooker.
  • Bathroom
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    We will:

    • Make sure you have a working toilet, sink and bath or shower. If there is a wet-room style bathroom fitted, this will stay in place.
  • Windows and doors
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    We will:

    • Make sure all doors and windows are working and fit new locks on external doors.
  • Floors
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    We will:

    • Ensure that floors are level and safe.
    • Ensure there is vinyl flooring in the kitchen and bathroom.
  • Decorating
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    We will:

    • Remove torn wallpaper and any polystyrene ceiling tiles and make surfaces good.
    • Fill any cracks in walls that are more than 6mm wide.
    • Provide decoration packs if the decoration standard is particularly poor.
  • Cleaning and clearance
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    We will:

    • Empty cupboards, roof space, sheds and outhouses.
    • Clean and wash walls, floors, windows and doors where necessary.
    • Clean all kitchen units inside and out and clean and descale the bathroom toilet, sink, bath or shower, and replace the toilet seat/s.
  • Garden
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    We will:

    • Clear all rubbish, broken glass and other sharp objects.
    • Remove dilapidated sheds and fill in ponds.
    • Cut back grass, overgrown shrubs and remove cuttings.
    • Repair unsafe paths and uneven ground, to reduce trip hazards, and secure fencing.
      This may be done after you have moved in.

Download this information:

Moving into an empty property

For more information on our repairs and maintenance service, see:

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