When it is time for work to happen at your home, we will let you know what we are planning, when it will happen and who will do it.
We carry out annual gas and oil servicing and electrical checks every five years. See:
We also aim to visit your home every five years to check its condition. We will do a thorough survey and we use this information to decide when items need to be replaced as part of a planned programme of works. You will be given the opportunity to choose finishes from the range we have available.
We will repair items wherever possible, rather than replace, and there is a minimum life expectancy for the following items in your home:
- Kitchen - 20 years
- Bathroom - 30 years
- Heating systems - 30 years
- Boiler - 15 years
- Windows and door - 30 years
- Pitched roofs - 80 years
- Flat roofs - 25 years
- Gutters and downpipes - 30 years
- External hard standings - 60 years
- Electrical rewiring - 50 years (although we aim to test your system every five years)
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When will items in my home be replaced or upgraded?
We look at wear and tear and check this against the life expectancy and condition to determine which fixtures and fittings are due for replacement or upgrade.
We carry out a stock condition survey at your home every five years to check the condition of items such as kitchens, bathrooms, windows, doors and boilers.
We use this information to set our planned maintenance programmes at the beginning of each year, for work to commence in the upcoming financial year (from April).
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My kitchen and bathroom are in a poor condition, but they are not in the planned programme. Why not?
If an item is still in working order, we will continue to repair it until it is beyond economic repair.
If you believe the item is beyond economic repair, you can ask for a Cottsway surveyor to check its condition.
If the surveyor confirms the item is beyond economic repair, and its condition is due to fair wear and tear, we will check if there is availability within the current annual replacement programme.
If there is no availability in the current programme, it will be added to the following year's programme. We will repair the item until replacement work is due to begin.
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My neighbours have had a replacement kitchen or bathroom recently, why haven’t I ?
There may be different circumstances, such as the property’s age or condition, or it could be that the contractors carrying out the work have not yet been able to make contact with you.
If you would like to check please contact us
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A house that was recently empty has had a new kitchen or bathroom. Why?
There may be different circumstances, such as the property’s age or condition, or it could be that the contractors carrying out the work have not yet been able to make contact with you.
If you would like to check please contact us
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I had a letter saying an item in my home will be renewed within the next year. When will this be?
You will be contacted by our contractor before the work will begin so they can make arrangements with you to access your home.
The contractor will also want to discuss any relevant choices you need to make, for example the colour, style, or design of the item they are replacing.
If you have any further queries on our planned maintenance programme, please contact us
