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Together with Tenants

We’re committed to strengthening the relationship we have with our customers, that’s why we’ve signed up to the National Housing Federation’s Together with Tenants charter. 

The National Housing Federation is the voice of housing associations in England.

Their Together with Tenants Charter aims to strengthen the relationship between customers and landlords by providing a framework to help us get our services right and make sure we’re held accountable.

By signing up we have committed to:

  • A new and specific requirement in our Code of Governance for our Board to be accountable to our customers.
  • A new Charter that sets out what our customers can expect from us as their landlord.
  • Customer oversight of progress against the Charter.
  • Giving our customers a stronger collective voice with the Regulator for Social Housing.

Our next steps

Working with our customer Scrutiny Group, we’re currently undergoing a self-assessment to see how well we perform against the Charter and where we need to improve. Once this is complete, we’ll publish the results on this webpage.

We’re also planning to run some workshops on our private customer Facebook group, so sign up now if you’d like to get involved:

For more information

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