We are here to help:
You can chat with one of our customer advisors online between:
- 9am and 5pm, Monday to Thursday; and
- 9am and 4.30pm on Fridays.
If you’re a Cottsway customer, we will ask you for some of your date of birth and customer information (eg. rent account number) to verify your identity, so please have details to hand, otherwise we may not be able to answer your query.
Look out for the 'live chat' button in the bottom right of the homepage screen when the service is available.
Please be aware:
- It may take a few minutes to connect to an advisor during peak times.
- Live chat is not available on public holidays.
To find out how we store and use your personal information, see our webpage: Protecting your privacy
Problems with chat
Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure you add www.cottsway.co.uk as a trusted site.