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You should never give money or personal information like bank account details to someone who knocks on your door, calls or messages you. If you feel threatened or in danger, please call 999.
Home > Get support > Advice and guides > Scam prevention
You should never give money or personal information like bank account details to someone who knocks on your door, calls or messages you. If you feel threatened or in danger, please call 999.
The following information tells you what you can expect from Cottsway if we need to visit your home or get in touch with you, and advice on what to do if you are in any doubt about whether the contact is genuine.
Our staff always carry photographic identity cards and should show you this if they need to come to your home for any reason.
Home visits
Bogus callers may claim to be from the council, police or utility companies. They may also pose as builders or gardeners and try to trick you into paying for unnecessary work. You should never agree to have work completed by someone who is just passing by.
There are some steps you can take to protect yourself from bogus callers. If someone knocks at your door unannounced:
If you suspect a caller is bogus, you should report it to your local police force's non-emergency service by calling 101. If they persist or become threatening, call 999 immediately.
Phone calls
Text messages
We use text messages for some repairs appointments and sometimes for other purposes.
Our texts will display the sender as ‘Cottsway’.
We will never ask you to share your bank details via text message.
If you are unsure about a text you have received claiming to be from Cottsway, please do not respond or follow any steps being asked of you, and contact us: 01993 890000
Photograph requests
If we ask for photographs, this will always be about an issue you are already talking to us about, such as a repair or reporting anti-social behaviour.
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