The National Housing Federation is the voice of housing associations in England.

Their Together with Tenants Charter aims to strengthen the relationship between customers and landlords by providing a framework to help us get our services right and make sure we’re held accountable.

By signing up we have committed to:

• A new and specific requirement in our Code of Governance for our Board to be accountable to our customers.
• A new Charter that sets out what our customers can expect from us as their landlord.
• Customer oversight of progress against the Charter.
• Giving our customers a stronger collective voice with the Regulator for Social Housing.

Our self-assessment

Working with our customer Scrutiny Group, we regularly carry out a self-assessment to see how well we perform against the Charter and where we need to improve. Our latest self-assessment can be read below:

• Together with Tenants Charter: self-assessment (updated December 2022)

For more information

• Email: communities@cottsway.co.uk
• Visit: The National Housing Federation