Our new Customer Engagement Strategy

Following consultation earlier this year, we have published our new Customer Engagement Strategy 2019-22.

The strategy builds on the work we did under a previous strategy and includes suggestions and feedback from you, our Cottsway customers, about the things that matter to you.

The Customer Engagement Strategy has been added to our publications page and can also be read in full here. We will publish an easy-read version of the summary by the end of June.

To deliver the strategy, we will continue to carry out surveys and focus groups, including a new online group which you can take part in from the comfort of your own home. Please help us by letting us know what you think if we contact you for feedback.

We will also:

  • Publish a quarterly round up of performance information and customer feedback to let you know how your input has influenced services. See customer feedback for more information.
  • Provide a range of opportunities for training, work experience and employment support. We will continue to run our popular courses that support you to get online and will encourage you to get involved through volunteering and membership of residents’ associations and our own resident scrutiny group.
  • Continue to invest in our customers and communities through our Community Fund and Community Plans led by our Neighbourhood Officers. We are already working in partnership with other organisations to deliver community activities to reduce social isolation and will look for further opportunities for joint working in future.

Finally, in direct response to feedback from our customer consultation last year, we will be arranging customer service training for all staff to ensure you get great service from us at all times.

If you have any questions about our Customer Engagement Strategy, please email our Communities team or call 01993 890000.