CUSTOMER SURVEY 2021: Complete our short survey telling us your views, and you could WIN a £50 gift card! Have your say

DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Communication Cottsway

Help us improve by having your say

From 6 - 17 September, independent research company Acuity will be calling our customers to ask for feedback.

Acuity will contact a random selection of customers, across all the areas where we work, to ask general questions about our services.

To say thank you, all customers who take the time to give us their feedback will automatically be entered in to our free prize draw and could win a £50 gift card, simply for participating.

We value all customer feedback and use the information from the Acuity ‘Star Survey’ to understand what we are doing well and where we can improve. For more information see:

Your security

Acuity are a Market Research Society (MRS) accredited company and work in accordance with the MRS code of conduct. This means that any information you give them will also be treated in line with data protection regulations. They will never ask you for your bank details or try to sell you anything.

You are not obligated to take part in the surveys and can opt-out by letting Acuity know when they call you, or by contacting us so we can let Acuity know to remove you from any further contact regarding our feedback surveys.

For more information:

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