DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Worried woman sat at computer looking at finances

Energy costs and Universal Credit changes

With an expected increase in energy costs, withdrawal of the weekly £20 Universal Credit allowance introduced during the pandemic and the end of furlough, it may be a worrying time for some of you this autumn and winter.

If you’re struggling to cope financially and are concerned about paying your rent, please get in touch as soon as possible.

We may be able to advise on grants and support available to help ensure you’re claiming everything you’re entitled to or put you in touch with other organisations who can you help you further.

For more information, please see:

We are here to help

Our financial inclusion team are here to assist you if you’re in need of help:

  • Use our live chat below to speak to us between 9am-5pm Monday-Thursday and 9am-4.30pm on Friday
  • Complete our simple online form and we’ll get back to you: contact us
  • Call us on 01993 890000 (phone lines are open 8.30am-5.30pm Monday-Thursday and 8.30am-5pm Friday).
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