DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Young lady on her mobile phone

Cottsway text messages

We’re starting to use texts rather than letters where we can to contact our customers – this could be to confirm an appointment time or ask those who are having difficulty paying to get in touch so we can help.

You will know the text is from us as ‘Cottsway’ will display as the sender. We may also contact you by email and we’ll still be sending out paper letters for some things, but we wanted to let you know that we’ll be using texts more and more, including when you book routine repairs, with the date and time of your appointment and also a reminder the day before your repair is due and to notify you when our repairs team are on their way to your home.

Unfortunately you’re not able to reply to us via text but if you have any queries, please get in touch:

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