CORONAVIRUS: We are working hard to continue running our services as normal during the second lockdown, but there may be some disruption or delays. Our offices remain closed and staff are working remotely. For the latest information, see our Coronavirus webpage

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Gas leaks and emergencies

If you suspect a gas leak or experience another home emergency, please take steps to ensure you are safe.

If you smell gas or have a gas leak:

  • Turn off all gas appliances in use
  • Turn off the gas - at the meter box only by using the emergency control valve
  • Open all windows and doors so that fumes can escape
  • Leave your home and call Transco free on 0800 111 999 – it’s essential that you use a phone outside of your home because using one inside, even a mobile, could spark an explosion

Do not:

  • Use any naked flames such as matches or cigarettes
  • Turn on or use any electrical switches this includes doorbells and boiler switches

To help prevent gas leaks, you must:

  • Keep air vents clear so they don’t become blocked
  • Give us access to your home to carry out the annual gas safety check
  • Report any gas appliance repairs to us

Carbon monoxide detectors

For your safety, we install carbon monoxide detectors in all our properties with appliances powered by gas, oil, coal or wood.

We check the detector as part of our annual service. However, you should test the battery each week.

If your detector starts beeping intermittently then you may need to have it serviced. Contact us

If it beeps constantly, you may have a gas leak.

Home emergency advice

Fire
  • Fire
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    • Dial 999
    • Leave your home and do not go back in for any reason.
    • If you are able, warn your neighbours if they may be in danger.

    For more general fire advice information see: Fire safety

Burst or leaking pipes
Electricity loss
Severe weather
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