TEXT MESSAGES: Where we can, we’re using texts rather than letters to contact customers. Find out more

CORONAVIRUS: Our office remains closed. However in line with the Government’s 4-step national roadmap to ease restrictions, we have resumed many of our services but there may be a delay due a backlog of work. For the latest information, see our Coronavirus webpage

Someone offering comfort to a customer

Tenancy support

We always try to support our customers who are struggling to cope with daily living so do contact us if you, or someone you know, could benefit from our help.

Our community welfare team can assist with:

What happens once a report is made to the team

Once you contact the team or they receive a referral, they will:

  • Contact you within one working day – usually by phone
  • Visit you at home at a time convenient to you
  • Complete a Welfare Referral Form with your details and the issues you are having
  • Agree a plan of action with you

They will also respond to further calls and messages within one working day, and letters within five working days.

Getting you the best help

To ensure you get the best support available we may recommend involving other organisations but we will discuss these options with you and get your consent before we do so.

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