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DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Our housing officers out on site

Housing officers

We have a team of dedicated housing officers to help look after you and your neighbourhood. They can also support you with any problems or queries you may have about your tenancy.

Housing officers help prepare you for your new home with a pre-tenancy assessment and when you sign your tenancy agreement and receive your keys. They will meet with you in the early weeks of your tenancy to make sure your move has gone smoothly. 

If they think you need additional help, they may also offer you further tenancy support.

They spend a lot of time out and about helping communities. They make estate visits and investigate reports of anti-social behaviour. Housing officers work with a wide range of agencies including the local authority, councillors, police and social services to be more effective.

Get in touch with your housing officer:

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