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DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Couple collecting keys

Tenancy information

Find out about your tenancy, how to get permission from us to do things in your home like making alterations, keeping pets or running a business, moving home or ending your agreement with us.

Repairs

We look after the structure and exterior of rented homes and carry out repairs and planned maintenance to ensure your home remains in excellent condition. You also have responsibility for some repairs.

Paying rent and service charges

You need to pay rent and service charges in full and on time as described in your agreement. There are a number of ways to pay.

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