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Coronavirus – concerns about your rent
If you are struggling to pay your rent or service charges, or are in need of any tenancy or welfare support, please let us know – we are here to help.
Please note, we cannot take cheques until further notice.
For more details see our Coronavirus webpage
How to pay
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Direct debit
To set up regular payments straight from your bank account either:
- Call 01993 890000
- Or print, complete and return our: Direct debit form
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Online
allpay Internet Payments is a secure online payment facility to accept, authorise and process payments.
- Pay now with allpay
- Download the allpay app
Your security
You can check you are in a secure website by looking at the address bar at the top of the screen. When you see a padlock symbol this means the website is secure.
Please remember to ensure you have a 'strong' password - one that is not easy to guess.
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By phone
You can pay with your debit or credit card over the phone.
Our phonelines are open Monday to Thursday 8.30am - 5.30pm and Friday 8.30am - 5pm.
If requested, we will give you a reference number as proof of payment once you have paid.
Allpay
Alternatively, you can pay by allpay's 24-hour automated number:
- 0844 557 8321
- Or download the allpay app
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PayPoint
You can pay by cash, card or cheque at the Post Office or any other shop showing the PayPoint sign.
Simply take your swipe card (issued when you moved in) in to store with your payment.
If you don't have a swipe card please contact us
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Payment changes
If the amount you pay needs to increase or decrease and you pay by:
- Direct debit: you do not need to do anything. Allpay will send a letter confirming your new amount and your payments will change automatically.
- Pay by another method: you will need to amend your payments accordingly.
Please let us know if you are struggling to pay your rent. We may be able to set up a repayment arrangement or help you make a benefits claim.
