Latest customer feedback update

Our latest customer feedback summary for July-September 2019 has been published.

We produce this bite-size summary to keep everyone informed about customer feedback and complaints, and to let you know about some of the changes we have made in response to feedback to improve the services we provide.

Thank you to all of our customers who have taken the time to contact us with their views – we are listening and your feedback is helping us to improve.

To read previous summaries, find out what we do when customers contact us and how to get in touch if you have feedback, please see: