Over the next two weeks Acuity, an independent market research company, will be calling Cottsway customers to ask for feedback.
Acuity will contact a random selection of customers, across all the areas where we work, to ask general questions about our services.
We value all customer feedback and use the information from the Acuity ‘Star Survey’ to understand what we are doing well and where we can improve.
For more information see customer feedback
Acuity are a Market Research Society (MRS) accredited company and work in accordance with the MRS code of conduct. This means that any information you give them will also be treated in line with data protection regulations. They will never ask you for your bank details or try to sell you anything.
You are not obligated to take part in the surveys and can opt-out by letting Acuity know when they call you, or by contacting us so we can let Acuity know to remove you from any further contact regarding our feedback surveys.
For more information:
See: Acuity website