CORONAVIRUS: We are working hard to continue running our services as normal during the second lockdown, but there may be some disruption or delays. Our offices remain closed and staff are working remotely. For the latest information, see our Coronavirus webpage

Flytipped rubbish on the street

Report anti-social behaviour

Anti-social behaviour covers a wide range of behaviours that can have a negative effect on people by causing nuisance, annoyance, harassment, alarm or distress. It can be caused by a Cottsway customer or someone living with or visiting them.

Dealing with anti-social behaviour

We want you to know that we are committed to resolving anti-social behaviour quickly and fairly, if it happens. We take all complaints seriously and will not divulge your details without your permission.

If you are experiencing an issue with a neighbour we may ask you to discuss this with them directly first - often issues can be down to a simple misunderstanding which can be resolved through talking. However, if this is not possible you can report issues to us and we will investigate. 

How we deal with your report will be decided with you so that you are comfortable with the action we take and regular updates will be provided throughout our investigation. A case will only be closed when it is deemed appropriate to do so.

Noise complaints

To help us investigate complaints about noise and anti-social behaviour you can record noise disturbances on the Noise App and send us the recordings to support your complaint.

Download the Noise App:

Normal living noises such hearing the washing machine or hoovering during the day and children playing / crying are not considered anti-social behaviour. However, if you concerned for a child's welfare then please let us or social services know.

Noise app logo

Reporting anti-social behaviour
Tried but unable to resolve an issue yourself?

Report your concerns to us so we can investigate. We may ask you for more details if necessary.

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