If you expecting a visit from Cottsway and someone in your home is experiencing Coronavirus symptoms, please call us in advance on 01993 890000 to rearrange your appointment. Our staff will follow safety procedures when they come to your home. For more information see home visits below.
Although government restrictions have now been lifted and it is no longer mandatory to wear face coverings or socially distance, we are encouraging our staff to take the following steps if they need to come into your home:
- wash hands regularly or use hand sanitiser;
- wear a face covering, especially where space is limited or in crowded places;
- social distance where possible.
If you would like a member of staff to wear a face covering, please inform them of this. We’d also encourage you to wear a covering if asked by a staff member.
If you are worried that you may have Coronavirus or the symptoms, please let us know so we can reschedule your appointment: Contact us
We have a legal duty to carry out gas services. If you have a service booked, you must let us into your home so we can carry out this vital safety check. For more information, see: Gas and oil heating
If you are having problems paying your rent, we have a team of advisors who can offer telephone / email support to help with financial and benefits advice.
Alternatively, you can contact Citizens Advice West Oxfordshire. All Cottsway customers can contact this branch, regardless of where they live, for free, independent and confidential advice.
For the latest government guidance on what you may be eligible to claim see:
Tenancy and welfare support
We remain committed to supporting all our customers. If you or someone you know who is a Cottsway customer is in need of tenancy or welfare support, please do not hesitate to get in touch.
For more information about community Coronavirus support groups in your area, and how to get involved, visit your local council’s website:
- West Oxfordshire District Council
- Cheltenham Borough Council
- Cotswold District Council
- Gloucester City Council
- Stroud District Council
- Swindon Borough Council
- Tewksbury Borough Council
- Wiltshire Council
- Wychavon District Council
Alternatively, many local community groups have been set up by volunteers in towns and villages, look out for information on this locally or visit:
You can volunteer to set one up if there is not already one in your area.