TEXT MESSAGES: Where we can, we’re using texts rather than letters to contact customers. Find out more

CORONAVIRUS: We've resumed most services, although there may be a delay due a backlog of work. For the latest information, see our Coronavirus webpage

Image of some of our publications


Find out how we are performing, what our strategic plans are, review our Annual Report and see other publications.

Our customer charter

Find out the service standards you can expect from us - and what we expect in return.

Annual Report 2019-20

A report on our activities for the previous year.

Corporate Plan 2021 - 2024

Find out about our future plans and key corporate objectives.

Customer Engagement Strategy 2019 - 2022

Customer engagement helps us demonstrate value for money and continually improve our services.

Customer Engagement Strategy 2019-22 (Easy read summary)

Summary of our Customer Engagement Strategy 2019-2022 in an accessible, easy to understand format.

Equality, Diversity and Inclusion Report 2019-20

Details our equality, diversity and inclusion work and sets our aims moving forward, including the impact of our work for our customers, communities, staff and supply chain.

Financial statements 2019-20

Strategic report and financial statements for the year ended 31 March 2020.

Home User Guide

If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.

Value for money summary 2019-20

We focus on value for money to provide efficient services for our existing customers and create capacity to build more new homes.

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