CORONAVIRUS: We are working hard to continue running our services as normal during the second lockdown, but there may be some disruption or delays. Our offices remain closed and staff are working remotely. For the latest information, see our Coronavirus webpage

Image of some of our publications


Find out how we are performing, what our strategic plans are, review our Annual Report and see other publications.

Our customer charter

Find out the service standards you can expect from us - and what we expect in return.

Annual Report 2019-20

A report on our activities for the previous year.

Corporate Plan 2018 - 2021

Find out about our future plans and key corporate objectives.

Customer Engagement Strategy 2019 - 2022

Customer engagement helps us demonstrate value for money and continually improve our services.

Customer Engagement Strategy 2019-22 (Easy read summary)

Summary of our Customer Engagement Strategy 2019-2022 in an accessible, easy to understand format.

Equality, Diversity and Inclusion Report 2017-2019

Follows our progress since our Equality and Diversity Strategy (2015 – 2018) and sets our aims moving forward to 2021.

Equality, Diversity and Inclusion Report 2017-2019 (Easy read)

Summary of our Equality, Diversity and Inclusion Report 2017-2019 in an accessible, easy to understand format.

Financial statements 2019-20

Strategic report and financial statements for the year ended 31 March 2020.

Home User Guide

If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.

Value for money summary 2019-20

We focus on value for money to provide efficient services for our existing customers and create capacity to build more new homes.

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