Publications

Find out the service standards you can expect from us - and what we expect in return.

A summary of our activities and spend during the past year.

Find out about our future plans and key corporate objectives.

Customer engagement helps us demonstrate value for money and continually improve our services.

Summary of our Customer Engagement Strategy 2019-2022 in an accessible, easy to understand format.

Details our equality, diversity and inclusion work and sets our aims moving forward, including the impact of our work for our customers, communities, staff and supply chain.

Our full financial statements for the past year.

If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.

A summary of our performance during the past year.