Publications

Find out the service standards you can expect from us - and what we expect in return.

A report on our activities for the previous year.

Find out about our future plans and key corporate objectives.

Customer engagement helps us demonstrate value for money and continually improve our services.

Summary of our Customer Engagement Strategy 2019-2022 in an accessible, easy to understand format.

Details our equality, diversity and inclusion work and sets our aims moving forward, including the impact of our work for our customers, communities, staff and supply chain.

Strategic report and financial statements for the year ended 31 March 2020.

If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.

We focus on value for money to provide efficient services for our existing customers and create capacity to build more new homes.